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Returns & Exchanges

We want you to love your new gear, and we understand buying online is sometimes tricky! 

We will accept returns and exchanges on your items for 7 days after you receive it. 

Please make sure that the garment is in perfect unworn condition. The garment must not be damaged in anyway - we take great pride in our product and check each piece prior to sending. 

Please get in touch via thatnewlabel@gmail.com prior to sending back so we can finalise a few details.

Once the garment is returned (and checked over) the refund will be processed. 

Return postage is at the expense of the buyer, and the garment is your responsibility during transit. For this reason we would recommend only using express shipping, as we can not be held accountable for any parcels that are lost in the mail. Shipping must have tracking for return postage. 

For Exchanges: (AUS) Please include a self addressed postal pack in with your garment so that the new product can be sent back to you after the garment is inspected. 

(INTL) We will arrange with you via email any extra shipping for the exchanged garment. 

 

Please Note: There are absolutely no returns or exchanges on wholesale or custom orders. Every effort is made to have ample communication during the process. Thank you for your understanding.  

Orders placed via LAYBUY will be eligible for store credit exchange only due to the extended period of the purchase. 

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